Indigenous Health

We acknowledge the traditional landowners of Australia and we welcome all Aboriginal and Torres Islander people to our services.

About indigenous health

Many indigenous Australians experience poorer health than other Australians to have mental health problems and chronic diseases such as respiratory diseases, cardiovascular disease, diabetes, chronic kidney disease, trachoma and rheumatic heart disease.

Closing the Gap (CTG)

Improving the health of Aboriginal and Torres Strait Islander peoples is a national priority. Closing the gap gives better access to Medicare and Medicine, extra free immunisations, co-ordinated care for aboriginal and Torres strait islander people with chronic conditions and helps to reduce the high rate of smoking.

Our doctors provide primary health care for a child and maternal health, arrange and manage support for people with chronic diseases, offer CTG for an eligible individual, regular health check and immunisations.

Telehealth Services

We offer telephone consultations to all of our existing patients. The process of booking a telephone consultation is simple and operates in the same manner as making a standard face to face appointment.

When making an appointment online simply select the appointment type ‘phone consultation’ rather than the reason for the appointment.

Alternatively, you can call reception on 07 5676 7626 for bookings.

Please note, your GP will do their best to contact you at the scheduled time however unexpected delays may occur.

Both referrals and imaging requests can be faxed to your email or healthcare provider post-appointment.

However, scripts issued during a telephone consult will need to be picked up at reception.

Please be advised that we DO NOT PRRESCRIBE S8 medications

Workcover

If you were injured at your worksite or on the way to work or on your way home from your work then you may be eligible to Claim Workcover from your Employer.

Please check with your employer if they are covered by Workcover QLD or a Self-Insurer.

Please advise our Receptionist if your consultation is a work related one prior to seeing the Doctor.

Skin check

Our experienced skin cancer doctor will take 15-20 minutes for a full skin check depending on your skin type. To thoroughly screen, the doctor will need to examine all area that has been exposed to the sun and will ask to undress apart from your underwear. Ladies are asked not to wear makeup.

Diagnosis and treatment

Skin cancer is diagnosed by skin examination and biopsy. The treatment choice will depend on your age and general health, the type and size of cancer where it is in your body and what you want.

Our Doctors offer the most common way to treat skin cancer such as surgery, cryotherapy, use of topical chemotherapy, curettage and cautery as appropriate.

Fees

Skin checks are now billed. Prices are $82.85 with a $40 Gap fee for spot checks and $162.90 with a $80 Gap fee for full body checks.

Non-skin cancer/Cosmetics procedures such as cyst, benign mole, etc excision may cost out of pocket. The actual amount will depend on the complexity of the work being done.

DVA gold cardholders will be bulk billed for all procedure.

Appointment Information

Family Doctors Nerang runs an appointment system. You can make an appointment by contacting the practice by phone or booking online. We also offer Walk-in appointments.

• 10 Minutes – Standard Appointment
• Up to 20 Minutes – Long Appointment
• 20 Minutes Plus – Prolong Appointment

Please inform reception staff when booking if you may require a Long Appointment. If you have any forms which need to be completed, please also advise reception as this may require a Private Fee.

Each appointment is for one person. If you have other family members who require medical attention, please make a separate booking for them, or book a double appointment.

Family Doctors Nerang aims to adhere to appointment schedules; however, the unpredictable nature of a medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.

We would really appreciate it if you no longer need your appointment to please call and cancel so another patient can book the appointment.

After Hours doctor service is available by calling 134-100 Hello Home Doctor Service

Billing Information

New Patients

We happily take new patients and walk-in bookings. Please note that we have a new patient registration fee of $20.00. All patient consultations are bulk billed Monday to Friday.

Saturday consultations are privately billed and patients will receive the appropriate Medicare rebate.

Is the Clinic bulk-billed?

We bulk bill all patient consultations including skin checks. We are mixed billing for medical procedures, cosmetic procedures, consumables, iron infusions and Saturday consultations.

We offer bulk billing for patients with a valid Medicare card. Patients without a Medicare card will be charged according to our private fee structure, while international students presenting a student ID card will be charged the applicable international student fee.

We offer bulk billing for patients with a valid Medicare card. Patients without a Medicare card will be charged according to our private fee structure, while international students presenting a student ID card will be charged the applicable international student fee.

It is important to note that billing decisions are ultimately at the discretion of the doctor.

Payment is expected at the time of consultation and can be made by cash, EFTPOS, MasterCard/Visa.