Family Doctors Nerang complies with RACGP guidelines for patient registration and identification.
Family Doctors Nerang does not discriminate in the registering of new patients on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition. Refusal to accept an application to register will not be made without reasonable grounds e.g. the patient is unable to provide the necessary proof for identification.
Correct patient identification is vital for patient safety, identity protection and the maintenance of patient confidentiality. Our patients must be correctly identified at each encounter with our practice team using three (3) approved patient identifiers.
Approved patient identifiers include:
- Patient name (family and given name)
- Date of birth
- Address
- Individual healthcare identifier
- Gender (as self-identified by the patient)
Receptionists may also request that the patient identifies:
- Contact number
- Emergency contact
All new patients MUST provide a form of photo ID, showing proof of address, and their Medicare Card.
For any exiting patients that have not attended the practice as a patient within the last 3 months, they may be required to provide a form of photo ID and Medicare card upon checking in for their appointment at the practice.
Reception reserves the right to perform periodic photo ID and Medicare card checked if uncertain of patient’s identity.
Please refer to our New Patient form